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Privacy Policy

This privacy policy explains how Arctic Log Cabins processes the personal data of our guests and of visitors to this website. It is based on the EU General Data Protection Regulation (GDPR, 2016/679) and the Finnish Data Protection Act (1050/2018).

Last updated: 22 October 2026.

1. Controller

Arctic Cottages Saariselkä Oy (Arctic Log Cabins)
Business ID: 3407926-3
Suopunkitie 3, 99830 Saariselkä, Finland
[email protected]
+358 16 4691413

Arctic Cottages Saariselkä Oy is part of the Finnish Aikamatkat group (Timetravels).

2. Contact for data protection matters

Please send all questions and requests about your personal data to [email protected].

3. Name of the register

Customer register of Arctic Log Cabins.

4. Why we process personal data

  • Bookings and stays. To take and manage your reservation, send you arrival information and the door code, invoice and take payments, and help you during your stay. Legal basis: the contract with you.
  • Legal obligations. To keep accounting records and the guest information that Finnish accommodation law requires us to record. Legal basis: legal obligation.
  • Customer service. To answer messages you send us by email, phone or the contact form. Legal basis: our legitimate interest in answering you.
  • Marketing. To send you offers and news only if you have agreed to it. You can withdraw your consent at any time. Legal basis: consent.
  • Website analytics. To understand how the website is used and to improve it, only if you accept analytics cookies. Legal basis: consent.

5. What data we collect

  • Name, email address, phone number and country or address.
  • Booking details: dates, cottage, number of guests, pets, special requests and the messages we exchange about your stay.
  • Payment details. Card payments are handled by payment service providers; we do not store full card numbers.
  • For foreign guests, the information Finnish accommodation law requires us to record, such as date of birth, nationality and travel document number.
  • Messages you send us through the contact form, by email or by phone.
  • Website data: IP address, browser and device information and, with your consent, analytics cookies.

6. Where the data comes from

We receive the data from you when you book, contact us or use our website. If you book through an online travel agency, we receive your booking details from it.

7. Who receives the data

We do not sell personal data. We use the following service providers, who process data on our behalf and only for the purposes above:

  • Cloudbeds – booking system for Arctic Log Cabins 1-12.
  • Johku – booking system for Metsäkoti B and The Wilderness Cottage.
  • Payment service providers connected to these booking systems.
  • Mailjet – delivery of emails sent through the contact form.
  • Google Analytics and Hotjar – website analytics, only with your consent.
  • CookieYes – storing your cookie choices.
  • Mapbox – the map on our cottage pages, and YouTube – embedded videos.
  • Amazon Web Services (data centre in Stockholm, Sweden) and Cloudflare – website hosting and security.
  • Other companies of the Aikamatkat group that provide our accounting and customer service.

We disclose data to authorities only when the law requires it.

8. Transfers outside the EU and EEA

Some of our service providers, for example Cloudbeds, Google, Cloudflare and Mapbox, may process data in the United States or other countries outside the EU and EEA. Such transfers are protected by the EU-US Data Privacy Framework or by the European Commission’s standard contractual clauses.

9. How long we keep the data

  • Booking and accounting records: six years after the end of the financial year in which the booking was made, as the Finnish Accounting Act requires.
  • Guest information required by accommodation law: as long as that law requires.
  • Contact form messages and emails: as long as needed to handle your request, and at most two years.
  • Marketing consent: until you withdraw it.
  • Analytics data: in pseudonymised form, according to the retention settings of the analytics tools.

10. How we protect the data

Only staff who need the data for their work can access it. Our systems are protected by personal logins, and the website uses an encrypted connection (HTTPS). Our service providers protect the data according to their own security standards and our agreements with them.

11. Your rights

You have the right to:

  • see the data we hold about you;
  • have incorrect data corrected;
  • have your data deleted, unless the law requires us to keep it;
  • restrict or object to the processing of your data;
  • receive the data you gave us in a machine-readable format;
  • withdraw your consent at any time, without affecting processing before the withdrawal.

Send your request to [email protected]. We may ask you to prove your identity before we act on it. If you think we process your data unlawfully, you can lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi).

12. Cookies

Analytics cookies are used only after you accept them in the cookie banner. You can change your choice at any time with the cookie settings button on the website.

13. Changes to this policy

We may update this policy. The current version is always published on this page.